FIXBY POLICIES

Cancellation & Rescheduling Policy

Plans can change. FixBy aims to keep cancellation and rescheduling simple during the current launch period.

Last updated: 20 September 2026

Current Launch Policy

Because FixBy currently does not require an upfront booking payment, cancellation is currently free and rescheduling is currently free.

How to Cancel or Reschedule

Please contact FixBy through the available support channels. You can call 6366018116, email getfixby@outlook.com, or use WhatsApp where it is enabled.

Timing

Please cancel or reschedule as early as reasonably possible, preferably before the service professional begins travelling.

Travelling, Arrival, No Access or Unavailability

If the service professional is already travelling or has arrived, contact FixBy immediately. If the professional cannot access the property or contact you, the booking may need to be cancelled or rescheduled. FixBy may review repeated last-minute cancellations or repeated inability to provide access.

Cancellation by FixBy

FixBy may need to cancel or reschedule due to service professional availability, operational issues, safety concerns or circumstances outside reasonable control. Where reasonably possible, you should be informed and offered a rescheduling option.

Future Paid Bookings

If FixBy enables advance or online payments in the future, cancellation-related refunds will be handled under the Refund Policy applicable at that time.

Customer Support

Questions about this policy or a booking? Contact FixBy.