FIXBY POLICIES

Refund Policy

This policy explains refunds in the context of FixBy’s current no-upfront-payment booking model.

Last updated: 20 September 2026

Current Booking Model

FixBy currently does not require a mandatory upfront booking payment for the standard launch booking flow. If no amount has been collected by FixBy for a booking, there is no advance booking payment to refund when that booking is cancelled.

If FixBy Collects Payment

If FixBy collects an online payment for a service or booking now or in the future, refund eligibility will depend on whether payment was successfully received, service status, cancellation circumstances, duplicate or incorrect transaction, agreed service scope and other relevant circumstances. A refund is not promised in every situation.

Duplicate, Incorrect and Failed Payments

If FixBy confirms that a duplicate or incorrect payment was received, contact support for review. A failed transaction can sometimes appear temporarily debited depending on your bank or payment provider. Where FixBy did not successfully receive the amount, reversal timing may be controlled by the bank or payment provider.

Approved Refunds

Once a refund is approved by FixBy and FixBy actually holds the relevant payment, FixBy will normally initiate or process it within 5–7 business days. Final credit timing may vary depending on the payment provider, bank or payment method.

Service Disputes and Refund Method

A service-quality concern does not automatically guarantee a full refund. FixBy may review the booked scope, work performed, customer communication and service circumstances. Where practical, approved online-payment refunds will generally be returned through the original payment method or payment channel, subject to provider capabilities.

Customer Support

Questions about this policy or a booking? Contact FixBy.