FIXBY POLICIES

Terms & Conditions

These terms govern use of the FixBy website and home-service booking experience.

Last updated: 20 September 2026

About FixBy and Availability

FixBy enables customers to discover, request and book supported home services in serviceable areas. Availability can vary by area, service type, scheduling and operational availability. A request does not guarantee that every service can be performed exactly at the preferred time.

Booking Information and Preferred Schedule

Customers should provide accurate name, mobile number, service location, service requirement and preferred schedule. FixBy may contact you where clarification is required. The preferred date/time window is not an exact arrival guarantee; traffic, previous jobs, availability, emergencies and other practical circumstances can cause delays. Material schedule changes should be communicated where reasonably possible.

Pricing, Additional Work and Materials

Displayed prices may be fixed prices where applicable or “From” prices based on available service options. The selected service or option price applies to its defined scope. Materials, replacement parts and work outside that scope may cost extra. Before any additional chargeable work starts, the requirement and revised/additional amount must be explained and customer approval obtained. Customers may decline additional work.

Current Booking Payment Model

FixBy currently does not require a mandatory upfront booking payment. Customers can submit eligible bookings without paying an advance online. Payment arrangements for completed services may depend on the service arrangement communicated to the customer.

Customer Responsibilities

Customers should provide accurate information, ensure reasonable access to the service location, describe known issues accurately, provide a reasonably safe working environment, obtain applicable building or society permissions, and keep relevant fixtures or appliances accessible where reasonably necessary.

Cancellation, Rescheduling and Service Issues

Please see the separate Cancellation & Rescheduling Policy. Under the current no-upfront-payment model, no cancellation fee is charged, though customers should cancel or reschedule as early as reasonably possible. Repeated misuse or no-access may result in FixBy declining future requests. Customers are requested to report service-quality concerns within 48 hours of service completion so the matter can be reviewed promptly; this is a request for timely review, not an unconditional warranty.

Prohibited Use and Practical Limitations

Do not misuse the website, attempt unauthorised access, submit fraudulent bookings or interfere with website operation. FixBy aims to provide reliable coordination and services, but availability and outcomes may depend on the condition of the property, fixture or appliance and the agreed scope. Nothing here excludes liability that cannot legally be excluded.

Changes to These Terms

These terms may be updated. The latest version will be published on this website with an updated date.

Customer Support

Questions about this policy or a booking? Contact FixBy.